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Air Travel Problems and Complaints

Authored By: Department of Transportation
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The functions of the Aviation Consumer Protection Division are as follows: (1) receives informal complaints from members of the public regarding aviation consumer issues; (2) verifies compliance with DOT's aviation consumer protection requirements; (3) provides guidance to the industry and members of the public on consumer protection matters; and (4) makes available to the public information on pertinent consumer matters.

Last Review and Update: Dec 20, 2005